Report an issue
Have an issue with the app?
Report it to the app support team and we’ll get you up and running in no time. Please check your spam/junk folders for our replies. App support is monitored between 9am – 5pm (Monday – Friday).
Frequently asked questions
I can’t find the app in the app store, what should I do?
Search for ‘Pride of Portsmouth’ in the App Store or Google Play.
I’m having problems creating an account, how can I fix this?
First, check you’re connected to the internet using Wi‑Fi or a 4G/5G mobile network.
Make sure you’ve selected your age by clicking either ‘Under 16’ or ‘16+’. You must choose your age before you can continue.
I can’t sign in, what should I do?
Check you’re connected to the internet and try again.
If you see a message saying you’ve already registered, select Log in and use the email address and password you signed up with.
If you’ve forgotten your password, use the Forgot password option to reset it.
My progress stats are missing, how do I get them back?
Log out of the app using the menu in the top left, then log back in.
If that doesn’t work, completely close the app and reopen it, or restart your device.
I’ve collected the lion sculpture but my stats haven’t updated, what can I do?
Log out using the menu in the top left and then log back in.
If the problem continues, close the app fully and reopen it (or restart your device).
If the issue is still happening, check whether you’re connected to both public Wi‑Fi and mobile data (4G/5G). Choose just one connection, then close and reopen the app to refresh it.
How do I find the lion sculptures in the app?
Use the map to find the lion sculptures, pinch and swipe to zoom in and out.
Make sure location services are turned on in your phone settings so your position shows on the map.
You can also go to the Sculptures tab and search by artwork name, artist or location.
How do I collect a lion sculpture?
Each lion sculpture has a 4‑digit code on its plinth board.
Tap the Collect + button, enter the code, and the sculpture will be added to your collection.
You may also unlock a reward when you collect it.
How do I upload a photo to the gallery?
Go to the artwork page and select Upload.
You can choose to take a photo or upload one from your device.
All photos are checked by the team before being published. Once approved, your photo will be visible to other app users and can be shared on social media, so feel free to get creative!
I’m seeing an “incorrect code” message, why?
This usually means you’ve already collected that particular lion sculpture.
Check your Sculptures list to see if it’s already been added to your collection.
How to apply
Submit your design idea through our online application form.
