Accessibility statement
This accessibility statement applies to www.prideofportsmouth.co.uk
This website has been developed to comply with the WCAG 2.2 AA standard for accessibility as a minimum.
This website is run by Portsmouth City Council.
How you should be able to use this website
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- some pages are not written in plain English
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Contact us: portsmouth100@portsmouthcc.gov.uk
We’ll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements:
Contact us: DCE@portsmouthcc.gov.uk
We’ll consider your request and get back to you in 5 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Digital Customer team is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Our web team conducted a basic accessibility audit on 9 October 2025. This included testing every webpage against WCAG2.2 level A and AA success criteria. We’ve identified issues with WCAG 2.2 SC 1.4.10: Reflow at 400% zoom on desktop, and colour contrast for links in hover and focus states. All identified issues have been resolved and the website has been re-tested. We are not aware of any content that is currently non-compliant with the accessibility regulations.
We continue to carry out accessibility audits for this website.
Preparation of this accessibility statement
This statement was prepared on 9 October 2025.
This website was last tested on 25 October 2025. The test was carried out by Portsmouth City Council’s in-house development team with in-depth knowledge of the WCAG 2.2 AA standard and completed using automated tools (WAVE Evaluation Tool and axe DevTools) and manual testing methods.
